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FAQ  

How to use all the features in the website if I'm using Windows XP Service Pack 2?

Users Of Windows XP Services Pack2 should add our site www.perfectmonitoring.com to your Internet Explorer list of TRUSTED SITES in order to be able to use all features of the website.

Do I have to pay for registering at www.perfectmonitoring.com?

No registration fee is chargeable. The user can register online & could access important information such as the one pertaining to the various products available for purchase in the Catalog Section, Data Availability Chart and more. Online purchase of report are also facilitated by first registering at www.perfectmonitoring.com

Is every visit to access reports on the site charged?

The reports are invoiced either on spot or day basis for the parameters purchased & not on the number of visits to the site. The reports purchased could be accessed anywhere, anytime by any number of users for as many time as the user wants.

Why does the System on its own logs me out?

This happens as per the universal security practice for any online application. The System logs you out only when the application is open but not used for a certain period of time. This is to ensure information security in an enterprise environment.

What's the Item 'Account History' in the listings on 'My page' ?

The ingenuity involved in delivering media monitoring data via the Internet through an online purchase system triggers with it an automatic process culminating into auto generation of Invoice.

'Account History' featured in 'My Page' after logging in facilitate subscribers to download the automatically generated Invoice by clicking on 'Details'.

Invoice values for all purchases are updated on clearance while all payments made would also reflect in this table providing the subscriber with an integrated online Ledger to track one's purchases, payments & outstanding by the click of a mouse.

Is it possible to see the formats of the report before buying them online?

The user can ascertain different functionalities by clicking on Demo, which is appended against each report. Steps involved to Buy, View the report & the fields / data headings in the report parameter & ways to Modify the fields in report are explained in detail for understanding and appreciation.

How frequently is the data updated?

Data is digitally recorded & processed for automatic ad detection by the data attendant. Data collated is enriched by plugging in identification requirements, verified & updated in the web server for repurposing. It's a continuous process & the data is dynamically updated.

Does the data subscribed remain in My Account on the website indefinitely?

The reports are programmed to expire in 60 days either from the date of purchase if the end date of the report purchased is less than the order date or after the end date of the report purchased if the end date is greater than the order date.

Where do I get to know the list of Channels Monitored?

Top image on the homepage of www.perfectmonitoring.com has a link "Channels Monitored". You can click on the link to access the page to view the list of channels monitored.

Which are the most appropriate time & date format setting to have while accessing reports?

HH:mm:ss & dd-mm-yy is the recommended time & date format which has to be set in your Computer to have good compatibility with the reporting formats.

Does the inherent CACHE in my system affect browsing?

It's highly possible that the cache might retain the page, which are not dynamic & keep opening up the content, which actually is changed or is not the actual condition. You can delete cache by doing the following: Click on Tools in the main browser. Select Internet Options. In the General Tab, you can find the Delete Files button in the Temporary Internet File section. Click on the button. A Delete Files window opens up. Flag the check box, which says, 'Delete all offline content'. And click on Ok.

How many users could simultaneously access an account?

Any number of Users can access the account through the unique username & password. But Perfect Monitoring recommends that the username & password be shared with only trusted / legitimate users in the enterprise for security reasons & prevent misuse of data.

Is there way to check till when the data is available for the channels monitored?

After logging in with the Username & Password, the item - Data Availability Chart is listed both in the left hand side menu & as a feature in My Page. Click on the item to access important details such as Data Available From & Data Available Till for all the Channels monitored.

How long is the recording of the source maintained?

Perfect Monitoring maintains a backup period of 30 days from the date of telecast. Subscribers are encouraged to audit the data supplied & ask for verification in rare case of discrepancy before this period. Practical situations may require physical evidence for data generated & this could be possible only if the query for any felt data discrepancy reaches Perfect Monitoring's Query Centre within 30 days from the date of telecast.

Is the automatic ad detection based on only audio matching?

This revolutionary technology, which is first of its kind in India uses a compound digital fingerprint technology which works on a combination of properties, length & content of audio & video. Click on http://www.perfectmonitoring.com/page.aspx?pageId=The Future's Here for more information.




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